Match the words in English with Spanish translation.

1. To dial - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)
2. To put (s.o.) through - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)
3. To hold (the line - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)
4. To hang up - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)
5. To give (s.o.) a ring / call - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)
6. To phone /call back - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)
7. The line's busy - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)
8. Leave a message - ? - llamar a alguien dejar un mensaje colgar marcar está comunicando volver a llamar (a alguien) ponerse alguien esperar (¡no cuelgue!)

Listen and repeat to practise pronunciation.

The phrases below are from two different telephone calls, but they are in the wrong order. Put the lines in the most logical order. The first and last lines have been done for you.

- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.
- ? - Hi Steph, It,s Craig No.. no, I haven’t. I’ll give him a ring now. Well, good luck. I’m sorry I can’t help you. Yes, of course you can. What’s the matter? That’s okay. I’ll speak to you soon. Ermm, well.normally yes, but on Saturday we need to go shopping. Have you asked Dad? Hello. How are you? Nothing, I was just wondering if I could borrow your car this weekend to go to London? Fine thanks. Listen Can I ask you a favour? Bye then. Take care.

- ? - Good afternoon. Can I speak to Mr. Royton, please? Yes, she is, Just hold on a second please and I’ll put you through. I’m sorry, Mr. Royton’s not here at the moment. Would you like to leave a message? Thanks very much. I’m sorry but the line’s engaged. Would you like to hold? Erm.. no I don’t think so. What about Mrs. Snell, is she available? No, thank you.  I’ll phone back later.
- ? - Good afternoon. Can I speak to Mr. Royton, please? Yes, she is, Just hold on a second please and I’ll put you through. I’m sorry, Mr. Royton’s not here at the moment. Would you like to leave a message? Thanks very much. I’m sorry but the line’s engaged. Would you like to hold? Erm.. no I don’t think so. What about Mrs. Snell, is she available? No, thank you.  I’ll phone back later.
- ? - Good afternoon. Can I speak to Mr. Royton, please? Yes, she is, Just hold on a second please and I’ll put you through. I’m sorry, Mr. Royton’s not here at the moment. Would you like to leave a message? Thanks very much. I’m sorry but the line’s engaged. Would you like to hold? Erm.. no I don’t think so. What about Mrs. Snell, is she available? No, thank you.  I’ll phone back later.
- ? - Good afternoon. Can I speak to Mr. Royton, please? Yes, she is, Just hold on a second please and I’ll put you through. I’m sorry, Mr. Royton’s not here at the moment. Would you like to leave a message? Thanks very much. I’m sorry but the line’s engaged. Would you like to hold? Erm.. no I don’t think so. What about Mrs. Snell, is she available? No, thank you.  I’ll phone back later.
- ? - Good afternoon. Can I speak to Mr. Royton, please? Yes, she is, Just hold on a second please and I’ll put you through. I’m sorry, Mr. Royton’s not here at the moment. Would you like to leave a message? Thanks very much. I’m sorry but the line’s engaged. Would you like to hold? Erm.. no I don’t think so. What about Mrs. Snell, is she available? No, thank you.  I’ll phone back later.
- ? - Good afternoon. Can I speak to Mr. Royton, please? Yes, she is, Just hold on a second please and I’ll put you through. I’m sorry, Mr. Royton’s not here at the moment. Would you like to leave a message? Thanks very much. I’m sorry but the line’s engaged. Would you like to hold? Erm.. no I don’t think so. What about Mrs. Snell, is she available? No, thank you.  I’ll phone back later.
- ? - Good afternoon. Can I speak to Mr. Royton, please? Yes, she is, Just hold on a second please and I’ll put you through. I’m sorry, Mr. Royton’s not here at the moment. Would you like to leave a message? Thanks very much. I’m sorry but the line’s engaged. Would you like to hold? Erm.. no I don’t think so. What about Mrs. Snell, is she available? No, thank you.  I’ll phone back later.

Now Listen to the conversations to check.

Listen again, read the transcription and practise the conversations.

Which conversation is formal and which is informal?

Formal

- ? - Conversation 1 Conversation 2

Informal

- ? - Conversation 1 Conversation 2

Match a line in A with a line in B. Follow the example.

1. Hi. Is that Ray?		a) Yeah sure. I’ll just get her for you.
2. Hello, this is Paul Bunyan. Could I speak to Sarah Devlin, please?		b) Hi, John. Er….this is Sharon from the disco on Friday. Erm…I was wondering if you fancy going out for a drink sometime this week. Erm….anyway….er…Friday was wonderful. I had a great time. Er…I’ll phone again. Bye
3. Can I have extension 725, please?		c) Speaking. How can I help you Paul?
4. Hi. Is Lisa there, please?		d) Yes, but I may be out. Have you got my mobile number?
5. Hello, this is Simon. I’m phoning to find out what time we’re meeting tonight.		e) Oh Hi. Yeah, we’ll be in the pub at around eight o’clock. Is that okay?
6. Hello, this is John on 96 674 3296. I’m afraid I’m not home at the moment, but please leave your name and number after the beep and I’ll get back to you as soon as I can.		f) Certainly sir. Hold the line, please. I’m putting you through.
7. Shall I ring you tonight?		g) Yes, it’s me. Who’s that? I can’t hear you.

Listen to check your answers.

Listen again, read the transcription and practise the conversations.

Identifying yourself

Hi, it’s ……… speaking.
Hello, This is ……..
Good morning, my name’s ……..

Reason for phoning

I’m ringing to let you know…..
to ask if…..
to find out if…..
because I was wondering if…..

Asking for people

Could you put me through to …………, please?
I’d like to speak to ………
Is ……… there, please?

Asking for things

Could you…..(+infinitive without to)
Ex. Could you ring me back later.
Could you tell me….
Would you mind………(+ing)
Ex. Would you mind sending me some information.

Giving your phone number

My number is …………
You can get me on …………..

Ending the conversation

Thank you for calling. Goodbye.
Thanks a lot then. See you.
Thanks for phoning. All the best. Bye.

Read the expressions, listen and repeat.


You will have a conversation with Craig from La Mansión del Inglés. Use the above expressions and the points below to help you. Plan your conversation for a few minutes before you click on the icon.

1. Introduce yourself and say your name.
2. Ask to speak to Craig
3. Ask Craig if it’s possible to buy a CD of La Mansión del Inglés.
4. Ask him how much it costs.
5. Say thank you and end the conversation.

When you are ready, click here

 
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