1	- ? - The person is too informal The person is too impolite The person is too inefficient The person sounds bored
2	- ? - The person is too informal The person is too impolite The person is too inefficient The person sounds bored
3	- ? - The person is too informal The person is too impolite The person is too inefficient The person sounds bored
4	- ? - The person is too informal The person is too impolite The person is too inefficient The person sounds bored

(bored) 1. - Good morning, Beneton. How may I help you? - Oh hello. Could you please put me through to Mrs. Wilson in the accounts department? - One moment please. I’m afraid Mrs. Wilson’s engaged at the moment. Would you like to hold? - Erm…no thank you I’ll phone back later. (impolite) 2. - Good afternoon. Is that Fidelity’s after-sales service? - Yeah - Oh…good. I bought a CD player last week and I... - Product number? - I beg your pardon? - I need the product number. - Oh… erm…it’s FY2005S - NO, I SAID THE PRODUCT NUMBER! (inefficient) 3. - Hello. My name’s Bill Magaliff. I’m phoning to confirm my meeting tomorrow with Jean Simmons. - Mr. who? - Magaliff - Could you spell that for me please? - Certainly, it’s M-A-G-A-L-I double F - Just a second Mr. Magaluf I can’t find the appointment diary…..Erm….today was it? - No, the appointment’s for tomorrow. - Ah yes here we are..erm..4.30 pm - No it was for 5.15 - Oh… erm.. okay then we’ll see you tomorrow Mr. Nickerlove. (informal) 4. - Hi, ICS Finance. - Good Morning. Could I speak to Jim Lawrence please. - Jim’s off today with a hangover (resaca).Too many beers! He’ll be back Monday, though. - I see. Could you put me through to someone in Overseas Investments. I have a query regarding quarterly returns. - Yeah. Just a sec. What’s your name? - It’s Jane Conway. - Hang on there Jane, and someone’ll have a chat with you.