1. - Please hold the line and I’ll put you through. - Thank you. 2. - Can I speak to Mr. Williams, please? - I’m sorry, Mr. Williams is tied up in a meeting at the moment. Can I take a message? 3. - Would Monday or Tuesday suit you best? - I don’t mind, I’m free both days. 4. - You’re very faint. Could you speak up slightly, please? - YES, OF COURSE. IS THAT BETTER? 5. - I’ll send the order to you tomorrow morning, then. - I’m sorry? - I said I’LL SEND THE ORDER TO YOU TOMORROW. - I beg your pardon? - THE… ORDER… - Yes, the order. - I’LL …SEND… IT… TO… YOU… TOMORROW… 6. - Just a minute, please, I’ll just find your account. - Thank you. 7. - Could I speak to Don Henderson, Please? - Yes, certainly. Who’s calling, please? - It’s Barry James from Mutual Life. - Just a moment Mr. James, I’ll get him for you. 8. - I’m sorry, I don’t have those figures in front of me. Can I get back to you in half an hour? - Yes, of course. 9. - Are you free for lunch on Friday, Samantha? - I’m afraid not. I’ve got a business lunch with Simon from accounts, and I promised to fit him in before Monday. 10. - Could you read that back to me, please? - Yes, of course. That’s a double room for the 12th, 13th and 14th of June. The reservation is in the name of Peter Shaw and you’ll be attending the conference reception on the 12th and the buffet lunch on the 14th. - That’s fine, thank you very much.