Read the following letter and answer the questions.

1. When and how were Mr. Eisner and Mr. Morals in contact with each other before this letter? 2. How much discount does Mr. Smorals usually get when he orders a lot of items? 3. How does Mr. Smorals want Mr. Eisner to send the goods? 4. When does Mr. Smorals want to receive the goods? 5. What is the next stage in the transaction?

Write a reply email to Mr. Smorals order. Use the following guide and useful expressions to help you.

1. Say you’ve received the letter and thank them for the order. 2. Agree to the usual discount, and tell your client that you can deliver the goods before the end of April. 3. Say that you cannot send the Camcorders because they are out of stock (agotado), until June, but offer a cheaper model (the Sony ColourCam, $490) in its place. 4. Remind Mr. Smorals that payment is by direct bank transfer as usual when he receives the goods and the sales invoice. 5. Ask for confirmation of the Sony ColourCam and finish the letter in a friendly, but business-like way.

Thank you for your order/letter dated/of... We can offer a discount of... We can deliver by/before/at the end of... / We can guarantee delivery... Unfortunately,... / However,... I regret to inform you that,... / However,... We expect/hope to receive... We would appreciate payment by... / We wish to be paid by... Upon receipt of the goods/invoice If you need any further information, please do not hesitate to contact us/please get in touch If you have any (further) queries,... We look forward to receiving your reply/confirmation (regarding...) as soon as possible.

Now write your email.

Asunto:

Check with a sample mail

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